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Elements and Performance Criteria

1. Operate point-of-sale equipment.
   • Open and close point-of-sale terminal.
   • Clear point-of-sale terminal and transfer tender.
   • Conduct cash handling processes.
   • Maintain change supplies and cash float in point-of-sale terminal.
   • Attend to active point-of-sale terminals.
   • Complete records of transaction errors.
   • Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
2. Complete point-of-sale transactions.
   • Enter sales information into point-of-sale equipment.
   • Communicate payment required and identify method of payment.
   • Process cash and non-cash transactions.
   • Issue correct change, receipts and complete sale documentation as required.
3. Complete refund.
   • Explain refund policy and procedure to client.
   • Confirm refund requirements and options for exchange with client.
   • Complete transaction to issue refund, receipts and sales documentation as required.
4. Remove takings from register or terminal.
   • Balance register or terminal at designated times throughout business operation.
   • Separate and secure cash float from takings prior to balancing.
   • Supply change to register or terminal as required.
   • Interpret register or terminal reading or print out.
   • Remove and transport cash and non-cash documents according to organisational security policies and procedures.
5. Reconcile takings.
   • Count cash and calculate non-cash documents.
   • Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings.
   • Report discrepancies to supervisor.
6. Operate point-of-sale equipment.
   • Open and close point-of-sale terminal.
   • Clear point-of-sale terminal and transfer tender.
   • Conduct cash handling processes.
   • Maintain change supplies and cash float in point-of-sale terminal.
   • Attend to active point-of-sale terminals.
   • Complete records of transaction errors.
   • Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
7. Complete point-of-sale transactions.
   • Enter sales information into point-of-sale equipment.
   • Communicate payment required and identify method of payment.
   • Process cash and non-cash transactions.
   • Issue correct change, receipts and complete sale documentation as required.
8. Complete refund.
   • Explain refund policy and procedure to client.
   • Confirm refund requirements and options for exchange with client.
   • Complete transaction to issue refund, receipts and sales documentation as required.
9. Remove takings from register or terminal.
   • Balance register or terminal at designated times throughout business operation.
   • Separate and secure cash float from takings prior to balancing.
   • Supply change to register or terminal as required.
   • Interpret register or terminal reading or print out.
   • Remove and transport cash and non-cash documents according to organisational security policies and procedures.
10. Reconcile takings.
    • Count cash and calculate non-cash documents.
    • Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings.
    • Report discrepancies to supervisor.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

operate electronic point-of-sale equipment to accurately perform each of the following transactions on at least two occasions:

cash sales

non-cash sales:

credit card

EFTPOS

refunds/exchanges

demonstrate the following secure payment handling procedures for all transactions listed above:

balancing point-of-sale terminal

calculating non-cash documents

clearing terminal and transferring tender

counting cash

determining change required and denominations of change

ensuring security of cash and non-cash transactions

maintaining cash float

opening and closing of point-of-sale terminal

recording takings

securing cash and non-cash transactions

tendering change.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cash and non-cash handling procedures:

balancing point-of-sale equipment

change required, denominations of change and tendering change

clearance of terminal and transference of tender

counting cash

maintenance of cash float

opening and closing point-of-sale terminal

recording takings

security of cash and non-cash transactions

organisational policies and procedures relevant to financial transactions:

cash handling security

exchanges and returns

operation of point-of-sale equipment

point-of-sale transactions

work health and safety

functions and procedures for operating point-of-sale equipment:

cash register

EFTPOS terminal

barcode scanner

relevant federal, state or territory legislation:

consumer protection

privacy

GST

work health and safety.

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